A User’s Study on Library Services in Engineering Colleges at Coimbatore, Tamil Nadu

C. S. Chandra Mohan Kumar; J. Dominic

doi:10.51983/ajist-2013.3.2.80

Authors

C. S. Chandra Mohan Kumar Research Scholar, Department of Library Science, Karpagam University, Coimbatore - 641 021, Tamil Nadu, India
J. Dominic Chief Librarian, Karunya University, Coimbatore - 641 114, Tamil Nadu, India

DOI:

https://doi.org/10.51983/ajist-2013.3.2.80

Keywords:

Users Study, Full text Data Base, Institutional Repository, Facilities & Services

Abstract

This paper describes about the user’s study in library services in engineering colleges at Coimbatore. The survey has been conducted in 32 engineering college libraries.The data were collected in the form of questionnaire stating the opinion on access to full text database in library, access to digital repository, issue of books to the users, opinion on gate register, facilities and services offered by the library and library staff supporting for discovering the information. The study revealed that all users’ wants basic services, reliability, responsiveness, timeliness, honesty and a caring approach. They want assistance for information access, and to read materials in both print and online formats.

References

H. Al-Ansari and M. Al-Kulalb, “Library use and user satisfaction with library services at jaber Al-Ahmad central library of Kuwait University”, Journal of the Social Sciences Vol.39, No.1, 2011, pp. 11-29

L.O. Ezeala and E.O.Yusuff, “User satisfaction with library resources and services in Nigerian Agricultural Research Institutes”, Library Philosophy and Practice, March 2011.

N.A. Kassim “Evaluating users’ satisfaction on academic library performance”, Malaysian Journal of Library and Information Science, Vol. 14 , No.2, 2011, pp. 101-115.

K. Kiran, “Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university”, Library Review, Vol. 59, No.4, 2010, pp. 261-273