The Influence of Library Satisfaction on the Provision of User Services in the Colleges of Education Libraries in Benue State, Nigeria

Bridget Demekaa; Umbur Demekaa

doi:10.51983/ajist-2018.8.3.199

Authors

Bridget Demekaa Postgraduate School, University of Agriculture, Makurdi, Nigeria
Umbur Demekaa University Library and Information Services, Benue State University, Makurdi, Nigeria

DOI:

https://doi.org/10.51983/ajist-2018.8.3.199

Keywords:

Library Satisfaction, Provision, User Services, Benue State

Abstract

This study was carried out to determine the influence of library satisfaction on the provision of user services in the Colleges of Education libraries in Benue State. The study was guided by one objective, one research question and one hypothesis. A survey research design was adapted for the study. The population of the study comprises of all the final year students from the two Colleges of Education libraries in Benue State. The simple random sampling technique was used to draw a sample 337 respondents from the two colleges of education libraries in the area. A self-constructed questionnaire titled “Influence of Library Satisfaction on the Provision of User Services (ILSPUSQ)” was used as an instrument for data collection. Data collected for the study was analysed using mean and standard deviation to answer research question while the chi-square was used to test hypothesis at 0.05 level of significance. The findings of the study revealed that library satisfaction has low influence on the provision of user services in Colleges of Education libraries in Benue State. The study conducted that there was a significant influence of library satisfaction on the provision of user services in Colleges of Education libraries in Benue State. Finally, it was recommended that, in order to make the users to have satisfaction from the services proffered to them, the college libraries in Benue State should provide adequate user services.

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