Application of Total Quality Management in Library Services in Engineering University Library at Coimbatore

M. Senthilvelan; R. Balasubramani

doi:10.51983/ajist-2013.3.1.2596

Application of Total Quality Management in Library Services in Engineering University Library at Coimbatore

Authors

M. Senthilvelan Librarian, Info Institute of Engineering, Coimbatore – 641 107, Tamil Nadu, India
R. Balasubramani Assistant Librarian, Bharathidasan University, Trichy – 620 024 ,Tamil Nadu, India

DOI:

https://doi.org/10.51983/ajist-2013.3.1.2596

Keywords:

Total Quality Management, Library Services, Engineering University Library

Abstract

Total Quality Management is to check and maintain the quality in an organization. It is applicable to all organizations. Especially for the service oriented organizations like library, transport, hospital etc., and application of TQM is playing an important role. This paper attempts to explore the application of TQM in library service mainly looking at the circulation section.

References

R.Subburaj, Total Quality Management, TMH.

Dale H Besterfield, 3rd Ed., Pearson Education

Siraj Nissa Begaum, “TQM in the Academic Libraries”, Library Philosophy and Practice, Vol. 5, No. 2, 2010.

S. Sivankalai, and S. Thulasi Kavitha Yadav, “Total Quality Management in Academic Libraries: A Study”, International Journal of Educational Research and Technology, Vol. 3, No.1, pp. 66-72, March 2012.

R.D. Barn and B.Susan, “ Total Quality Management”, Encyclopedia of Library and Information Science, Vol. 61, pp.311-312, 1998.

Total Quality Management in libraries, ERIC Digest by Master, Denise G, pp.18-29, 2000.

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Published

05-05-2013

How to Cite

Senthilvelan, M., & Balasubramani, R. (2013). Application of Total Quality Management in Library Services in Engineering University Library at Coimbatore. Asian Journal of Information Science and Technology, 3(1), 5–7. https://doi.org/10.51983/ajist-2013.3.1.2596