User’s Satisfaction on Library Services in Anna University  Engineering Colleges at Coimbatore City,  Tamil Nadu: A Study

C. S. Chandra Mohan Kumar; J. Dominic

doi:10.51983/ajist-2014.4.1.2593

Authors

C. S. Chandra Mohan Kumar Research Scholar, Department of Library Science, Karpagam University, Coimbatore - 641 021,Tamil Nadu, India
J. Dominic Chief Librarian, Karunya University, Coimbatore - 641114, Tamil Nadu, India

DOI:

https://doi.org/10.51983/ajist-2014.4.1.2593

Keywords:

Collection Development of Libraries, Evaluative, Engineering Colleges

Abstract

This paper makes an attempt to study the user’s satisfaction in library services in the Engineering Colleges at Coimbatore. The survey was conducted in 32 Engineering College Libraries. The data were collected in the form of questionnaire stating the opinion on access to full text database in library, access to digital repository, issue of books to the users, opinion on gate register, facilities and services offered by the library and library staff supporting for discovering the information. The study revealed all users’ need based services, reliability, responsiveness, timeliness, honesty and a caring approach. They want assistance for information access resource materials both print and online formats. On review of the literature, it was found that no comprehensive study on the user’s satisfaction on library service in the affiliated Engineering colleges of Anna University in Coimbatore has been done. In order to bridge the gap between the services offered by the Libraries of these Engineering Colleges and the needs and expectations of the various users, present study has been proposed and conducted.

References

Amiritlal Vohar and Sita Ram Sharma, Management of Higher Education in India, Anmol Publication, Delhi, 1990. [2] AmritLal Vohar , Manual of UGC Schemes, 1st ed, Crest Publication, Delhi, 1997.

P. Chander, Library Administration and Management, Mangaldeep Publication, Jaipur , 1996, pp. 271-283.

A.K. Dhiman and S.C. Sinha, Academic Libraries ESS ESS Publication, New Delhi, 2002, pp.113.

P. Dhyani, Dhyani’s Glossarium of Library and Information Science Terms(Eng-Hindi), ESS ESS publication New Delhi, 2002, pp. 150.

J. Franklin and S. Ally Sornam, ICT Facilities in Aided Christian college libraries in Tamilnadu: A study with reference to faculty perception. SALIS Journal of Library and Information Science, Vol.2, No.1-4, 2011, pp. 31-36.

O.P.Gupta, Comprehensives Glossary for Library an Information Science Concept Publishing, New Delhi, 1994, pp. 37-52.

A. Kaur, “Use of E-resources by Teachers and Researchers of the Science and Engineering and Technology Facilities in Guru Nanak Dev University: A study”, Proceeding of National Convention on Knowledge, Library and information Networking, Jammu: University of Jammu, 2006, pp. 267-285.

B.P. Barua, Raja Ram Mohan Roy Library Foundation and Library Movement in India, Presented at 39th all India Library Conference, Delhi: Indian Library Association, 1994.

R. Bhattacharjee, “Role of Raja Rammohan Roy Library Foundation in the promotion of Public Library Movement in India”, Herald of Library Science, Vol. 38, No.1-2, 1999.

D.P. Chatoopadhyay, “ Chattopadhyay Committee on NPLIS”, CLIS Observer, Vol. 15, No.1-2, 1998, pp.12.

Bimal Kumar Dutta, Libraries and Librarianship of Ancient and Medieval India, Delhi, 1970.

S.M. Espranza, Public Libraries and Academic Libraries, Jaipur; Printwell, India. Ministry of Education, Report of Advisory Committee for Libraries. New Delhi, 1998.

M. Jagdish, “Histories of Libraries and Libraianship in Modern India since 1850, Atma Ram, Delhi, 1979.